ALL REFUNDS ARE MADE IN FIAT WITH A BITCOIN/FIAT CONVERSION RATE BASED ON THE PRICE OF BITCOIN ON THE DAY OF REFUND. DUE TO THE VOLATILE NATURE OF CRYPTOCURRENCY PRICES, WE DO NOT REFUND CRYPTO CURRENCY
YOU MUST CONTACT USE PRIOR TO SENDING YOUR RETURN. YOU MUST INCLUDE THE RMA NUMBER PROVIDED BY US IN YOUR RETURN TO BE ELIGIBLE FOR A REFUND/EXCHANGE
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Bitcoin Citadels does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Please contact us prior to returning your product! Refunds/exchanges are at the sole discretion of Bitcoin Citadels. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Bitcoin CItadels reserves rights to refuse returns at its sole discretion.